Led RGB light strip not working


  • Hi please can anyone help? 

    We've just put up our 12m of led strips and plugged in. No lights at all. The remote has a constant red light on the top which turns off when you press the on/off button, but nothing else happens and no lights! Do you think the remote is broken somehow? Thanks 



  • Hi Mel, do you mean that the remote have a red light even you didn't press it? If yes, there must be the remote problem, and you need to change the remote. Please kindly check your mail box as we have send you an email about your issue, thanks.


  • @Mel Speller Hi Mel, do you mean that the remote have a red light even you didn't press it? If yes, there must be the remote problem, and you need to change the remote. Please kindly check your mail box as we have send you an email about your issue, thanks.


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