Shipping

How will my order be shipped? How much does it cost?

All orders are sent using the following express services randomly: UPS, USPS, FedEx, DHL.

We offer a free shipping when your order exceeds $20. But if the order amount is less than $20, a $6 shipping fee will be charged.

How long will it take for my order to arrive?

In most cases, we will process your order within 48 hours. And shipping time depends on where you live. The standard shipping is 3-7 BUSINESS days. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. But for some pre-sale products, the shipping time depends on the stock time showing on the product page.


This shipping policy is valid for orders delivered to US only, for delivery to other countries and areas, please contact us (shop@novostella.net) first to confirm the shipping fee and delivery date before order.


Due to the impact of the COVID-19, the shipping may have a delay case by case. For delay orders, we will keep you informed via email beforehand. Your kind understanding would be highly appreciated.

Effective as of June 6, 2017.