Payment Security

Currently we only support payment via PayPal for transactions on novostella.net. All our online transactions are protected by PayPal and comply with its policies. Using Paypal to pay for online purchases is a great way to protect your banking information against fraudulent conducts. It is also convenient because you don’t need to have your banking information at hand when you want to make a purchase. There is no extra fee for using PayPal to shop online.


What is PayPal?

PayPal enables any individual or business with an email address to securely send payments online. PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe.


With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

How Is The Payment Process?
1. When you make purchase on novostella.net by PayPal, you will be guided through the standard checkout process and automatically proceed to paypal.com to complete your payment on PayPal.
2. Once you are redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.
3. Once the payment is completed, your will receive an order confirmation email from novostella.net.


Note: In the case of return orders, when the products are successfully returned and confirmed, we will issue the refund and it will be automatically returned to your PayPal account.


How to Create a PayPal Account?
To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

Sign up for Paypal now.


How to Contact PayPal Customer Service?
For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday