A: Step One - Add device

(1) Power on your device

(2) Log in your App, tap"+" on top right corner to add device

(3) Pair your device to the App

Ensure that the indicator light on the device blinking rapidly (twice a second) is in Configuration Mode which allows you to connect.

- Please refer to the operation instructions at the top of the"Confirm indicator blink rapidly" button about "How to make indicator blink rapidly".

- Please press power button for 5 seconds to reset the device if the product doesn’t have a reset button.

- For the lighting devices, please press the switch 3 times(on-off-on-off-on) till the device powers on and the light blinks rapidly.

- If product has a reset button, please press the reset button directly.

- It is recommended to check the operation manual in order to connect the device to WiFi more quickly.

Step Two - Enter Wi-Fi password

Enter the password of the WiFi Router your smart phone is connected to. Click "Confirm" button to activate the connecting process. Wait afew seconds till the connection completes successfully.

** Note: Now only 2.4G Wi-Fi channel is supported. Please check whether your Wi-Fi network is 2.4G or not.

A: Step 1. Please turn on the WiFi and Bluetooth on your phone.

Step 2. Please make sure your WiFi network is 2.4GHz.

Step 3. Please reset the light by turning it on/off 3 times. Blinking rapidly means the light is ready to be paired once again.

 If you can not connect your devices to 'SmartLife-xxxx' ; please try 'undefined-xxxx' from the WiFi list.

A: When the device is offline, please

(1) Ensure that the device is powered on

(2) Check if the network is stable. ( How to check the network?Place a smart phone or iPad besides the device and make sure they are in the same WiFi network environment, then try to open a website to judge if the network works smoothly. )

(3) Confirm if the WiFi network works well, or whether the Wi-Fi name and password have been modified or not. If so, remove the device and add it again. (How to remove the device? Open the App and enter the device control page, click "..." button which is on the top right corner, click "remove device" button on the bottom of the page. )

(4) Try to restart the router, wait 3 minutes and observe the status of the device

A: It might be due to bad network environment or the device is offline.

(1) Ensure device is powered on

(2) It is recommended that you keep the App open for about 3 minutes, and observe whether the device is still online

(3) If it’s still online, please place a smart phone besides your device and make sure they are in the same network environment, try to open a website to check if it’s the problem of the network

(4) If the device is online and the network works well, but still you can’t control device. Please go to the device control page, click on the "..." button on the top right corner, and then click "Send Feedback" button to report the problem that you encountered, and provide you Router model, we will handle it ASAP

(5) After the device is connected, it can be remotely controlled by the App. But if the device is relocated to another place under different WiFi network, the App is no longer able to control the device unless reconnecting to the device via the new WiFi network

A: If the device encounters such a situation, it may be the reason that the device and smart phone are connected to the same LAN, but not connected to the Internet.

- Please place the phone besides your device and make sure they are in the same network environment, try to open a website to see if it's the problem of network.

- If you cannot access the network, it is recommended to restart the router.

- If the above problem still occurs, please go to the control page of the device, click on the "..." button in the top right corner, and then click on the "Send Feedback" to report the problem you encountered,and provide you Router model, we will handle it ASAP.

A: If the device is controlled by a manual switch at the same time, the device may not be synchronized. It is recommended that you can try to open the App and control the device again to see if the device status is updated.

A: This usually happens when the lamp does not have a power button (also not controlled by a smart switch and no scene linkage). If the device needs to be connected to the Internet, it is necessary to ensure that the physical switch of the lamp is turned on,so that the lamp can be controlled by the App. When there is power cut,the smart lamp loses its connection to the App, and becomes an ordinary lamp. Then when the power recovers, the lamp turns on automatically as the physical switch of the lamp is turned on before.

A: Please add your device to the App and enter the device control page, select "..." button on the top right corner, you will see "Supported Third-party Control", click the icon to find the manual to use the third party control.

A: When this happens, please

(1) Make sure ‘Smart Life’ skill is added to the Alexa App or Google Assistant App

(2) Make sure the account used in Smart Life App is the same as the one in Amazon App or Google Assistant App, and confirm that the account has successfully signed in the Apps

(3) Try to name your lighting devices with simple words in case that Alexa or Google Assistant might hard to recognize complicated names

(4) Make sure both the lighting device and voice control device(Amazon Echo / Google Home) are connected to the same WiFi network. If they use different routers, Echo or Google Home might not be able to discover the lighting device

(5) If Amazon Cloud Service or Google Cloud Service breaks down, it would result in network disconnection with lighting devices. In this case, please wait and try to reconnect the devices later

A: When this happens, please

(1) Check your WiFi status and make sure it works well. Also make sure the lighting device is placed near to the router

(2) There is a limit for devices connected to one router (Maximumaround 16-32 devices). Too many devices(smart phone, TV, iPad, smartplug, smart switch, smart lights etc) would slow down or even break downthe WiFi network, causing the problems of slow response ordisconnection

(3) Try to name your lighting devices with simple words in case thatit may take time for Alexa or Google Assistant to recognize and respondto complicated names

(4) Both Smart Life App or the third party Apps (Amazon Echo /Google Home) use cloud services to process information. Temporaryservice breakdown may happen during the routine maintenance and updateof these Apps, causing dysfunction of the smart lighting devices. Whenthis case happens, please wait and try to reconnect the devices later,or contact us ( shop@novostella.net ), we will offer solutions accordingly

A: Please set the countdown timer at 0 hours and 0 minutes to cancel it.

A: Please enter the App – "Profile ", click the avatar icon into the basic information page, choose the unit you need at the "temperature unit". After revision, the scenes related to temperature will perform in the unit of your choice.

A: ZigBee Scene Switch uses special mode fordevice connection, it enables creation of local scene that works evenwhen the device goes offline. But only ZigBee devices under the samegateway can be added.

A: Please confirm the color types of your lights first by checking the product specifications, or checking if there is an operation page for white light in the app. For RGB lights, we suggest setting the color saturation to 0% in the app so the lights will produce near-white light.

A: Tap "More" and "Power on behavior".

    Set "Do Not Disturb".